Butler FAQ — Support & Operations

To reset your password, tap "Forgot Password" on the login screen and follow the instructions sent to your email. If you have forgotten which email is linked, check your profile section while logged in or search your inboxes for "Butler Account Confirmation."

If you cannot select a specific date, time, or guest count, the restaurant is fully booked. Never force a booking with incorrect information, as this disrupts restaurant operations and inconveniences your guests. Try adjusting your search criteria or selecting a different venue.

Navigate to "My Reservations," select the booking, and click "Edit" or the provided cancellation link. Note: All modifications are subject to restaurant availability and approval. Ensure you follow the cancellation policy to avoid potential penalties.

A no-show occurs when guests fail to arrive for a confirmed booking that was not cancelled in advance. As a Butler, you are held responsible: this results in a loss of commission and damages your reputation with restaurant partners. Accumulating 4 no-shows within a 12-month period will result in your account being automatically blocked.

Open the app menu and go to “Settings” Here you can toggle alerts for guest reviews, commission reminders, and real-time reservation status updates to stay on top of your bookings.

Butlers earn a gross commission of 10% on the total bill. A fixed 1% platform fee is deducted to maintain the service. The net earnings for the Butler are 9% of the total bill.

You must visit the restaurant in person and scan the QR code provided by the manager. tap “Confirm & Receive”.

Yes, it is highly recommended. Always call the restaurant ahead of time to ensure the manager responsible for payments is available. Butler does not handle funds directly and is not responsible for wasted travel time.

If the QR code amount is wrong or the restaurant refuses payment, do not confirm the transaction. You must file a formal claim via the "Dispute" section in the app within a STRICT 7-day window following the reservation date. Claims made after 7 days will not be considered.

Super Butler status is reviewed quarterly (January 1, April 1, July 1, October 1). To qualify, you must meet all of the following criteria over the past 12 months: 0 no-shows this quarter, at least 4 honored reservations per month, and a minimum of 16 covers per month. Butler may take up to 5 days to complete the review, so the status may only be granted on the 6th of the month.

The Butler Race runs every quarter (90 days) and is open exclusively to Super Butlers. The mechanic is simple: the first 3 Butlers to reach the quarterly revenue threshold win a bonus prize. Once all 3 spots are filled, the race closes automatically for that quarter. You can track your progress and the live leaderboard from the Race section in the app.